These are our most frequently asked questions
FAQ
How long will it take to receive my order?
3-5 business days.
Can I track my order?
Yes, we can provide you with a tracking number for your order.
Where do you ship?
We currently only ship in the United States.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Discover, and AMEX.
If I received a damaged/defective pair, what do I do?
If you believe you’ve received a damaged or defective item, please email us at ouisunglasses@gmail.com and be sure to include the following information:
- The original order number & your current shipping address
- Photographs of the defective or damaged items
Do you do express shipping?
- Yes, however, there is an extra cost for express shipping.
How can I cancel my order?
- To cancel or change your order, you must email us at ouisunglasses@gmail.com as soon as possible after completing your order.