FAQ

How long will it take to receive my order?

  • 3-5 business days.

Can I track my order?

  • Yes, we can provide you with a tracking number for your order. 

Where do you ship? 

  • We currently only ship in the United States. 

What payment methods do you accept?

  • We accept Visa, Mastercard, American Express, PayPal, Discover, and AMEX.

If I received a damaged/defective pair, what do I do?

If you believe you’ve received a damaged or defective item, please email us at info@ouisunglasses.com and be sure to include the following information:

  • The original order number & your current shipping address
  • Photographs of the defective or damaged items

Do you do express shipping?

  • Yes, however, there is an extra cost for express shipping. 

How can I cancel my order?

  • To cancel or change your order, you must email us at info@ouisunglasses.com as soon as possible after completing your order.

 

If you have any other questions, please contact us and we will get back to you as soon as possible. 🖤